At Contigo Technology, we pride ourselves on delivering exceptional Tier 1 support within a co-managed environment. Our approach ensures that your users can seamlessly engage with us through popular communication platforms like Microsoft Teams and Slack, guaranteeing immediate support when it’s most needed. Our team is a deep well of resources, equipped to handle a diverse range of IT challenges efficiently. We maintain transparency with our clients by sharing survey scores, reflecting our commitment to continuous improvement and client satisfaction. With Contigo Technology, you can set aside any concerns about staff turnover; our robust support structure is designed to provide consistent, high-quality service, ensuring that your IT needs are always met with expertise and reliability.
We understand that your employees have better things to do than worry about IT problems. That’s why we provide your employees with exceptional Tier 1 support services. We make it easy for them to access us on their terms, via their Microsoft Teams or Slack app.
Contigo is the only Austin IT Support company that allows end users to start support sessions via an easy to use chat session. We offer such a service because your time is the priority.
To reach us, your team members simply need to click on the chat button and they’ll be connected with a real person in our help desk.  And they’ll welcome your employees by name as they request assistance.Â
Contigo Technology’s help desk team is the epitome of courtesy and expertise. Our staff members are not only trained to operate with the utmost professionalism but also embody a culture of continuous learning. They are required to engage in ongoing IT education courses, ensuring that their knowledge remains at the forefront of technological advancements. This commitment to professional development means that when you interact with our team, you’re receiving support from individuals who are not only polite and respectful but also deeply informed and capable of addressing your IT needs with the latest industry standards in mind. At Contigo, we believe that an educated support team is a cornerstone of excellent service, and we’re dedicated to providing that to every client.
At Contigo Technology, we believe in the power of feedback to drive excellence. That’s why we’ve created a system that enables your employees to easily provide us with their valuable insights. This open channel for feedback ensures that we are continually adapting and improving our services to meet the specific needs of your team. It’s a partnership that thrives on communication and collaboration, with your employees’ perspectives at the heart of our service evolution.
Contigo Technology’s Tier 1 support extends beyond remote assistance; we’re committed to doing whatever it takes to resolve issues and provide your employees with the help they need. If the situation calls for it, our team is prepared to provide on-site support to ensure that every challenge is met with a solution and every employee receives the necessary assistance to keep your operations running smoothly.
Contigo Technology’s Tier 1 Support is adept at managing a wide array of mobile devices, including smartphones and tablets, ensuring that your employees stay connected and productive. Our team is equipped with the tools and expertise necessary to troubleshoot, configure, and maintain these devices, providing seamless support for your mobile workforce. Whether it’s setting up email on a new tablet or resolving connectivity issues on a smartphone, Contigo Technology’s support services are designed to keep your team’s devices running optimally, so they can focus on what they do best.
Contigo Technology’s Tier 1 Support is fully equipped to handle both Mac and PC environments, ensuring comprehensive coverage for your diverse IT ecosystem. Our skilled technicians are proficient in navigating the intricacies of macOS as well as various Windows operating systems. This dual-platform expertise means that no matter the device your employees use, Contigo Technology can provide the necessary support to maintain productivity and resolve any issues that arise, keeping your operations seamless across all computer platforms.
Each day we may be working with many of the employees in your business. What we found our clients appreciate is our ability to send daily management reports on our activity and the status of our tickets.
To best protect your business from cyber security threats and attacks – today and tomorrow.