Your modern business is a remote organization, and its IT needs revolve around robust cloud infrastructure, secure VPNs and advanced communication tools. Cybersecurity is a top priority, with constant monitoring and updates. You also rely on top-tier project management and collaboration platforms to keep remote teams coordinated and motivated, showcasing a forward-thinking approach to remote work.
Our comprehensive range of work-from-home IT support services are tailored to your workforce’s unique needs. Contigo prides itself on its lightning-fast response times for user support requests, ensuring that your employees receive immediate assistance whenever they need it. Our custom new user setup and termination processes guarantee a seamless onboarding and offboarding experience, tailored to your company’s needs. We assign designated technical resources to enhance the knowledge between us.
Moreover, our commitment to highly secure information management of our clients’ IT resources is unwavering. We implement security measures to safeguard sensitive data, providing your organization with peace of mind. Your security is our top priority!
At Contigo, we believe in making technology support as easy and user-friendly as possible. Our on-demand chat service is a breeze to use, ensuring quick and efficient assistance whenever you need it. We take the extra step by having knowledge of your devices before you even call us.Â
We understand that your employees may span across different time zones, which is why our 24/7 support team is always ready to answer your calls, without ever requiring you to leave a voicemail. Your convenience is our priority.
Furthermore, we value your feedback immensely. We offer a seamless process for users to provide easy feedback on our performance, enabling us to continuously look for areas of improvement and enhance our services. And, of course, we do all of this with a pinch of southern hospitality, ensuring you always feel welcome and appreciated in every interaction with our team. Your satisfaction is our mission.
Since your team is leveraging Cloud Applications for all it’s operations, we can help manage their accessibility and stack on some security as well.
New User setups require accurately provisiiong these applications for employees.  And often there are a vareity of roles that need to be setup. Â
In addition, most companies are using Microsoft 365 or Google Workspaces as a key IT resource. We’ll make sure these cloud based apps are configured properly, and users issues on these applications are quickly solved.Â
At Contigo, our dedicated team of specialists excels in tailoring custom setup processes for each client. From sourcing devices to computer configuration, cloud application setup, and precise delivery, we execute these tasks with speed and precision. We ensure your remote workforce receives their PCs professionally, accompanied by helpful resources and support options, providing a seamless experience.
Chances are, your organization relies on one of these platforms for email, file storage, chat, and more. At Contigo, we’re well-versed in each of these platforms and prioritize configuring them with both security and efficiency in mind. Additionally, we’re equipped to handle and resolve any employee issues that may arise from their use, ensuring your operations run smoothly and securely.
Contigo is committed to helping you safeguard your organization against potential threats, including hacked emails, risky file downloads, and malicious applications on computers. Furthermore, we provide comprehensive employee training on cybersecurity best practices, ensuring that your remote workforce is well-prepared to defend against cyber threats and maintain a secure digital environment.
We offer a robust data backup plan to ensure that all your critical information is securely stored in case of lost PCs, accidental file deletion, or email mishaps. With our backup solutions, you can have peace of mind knowing that your data is safe and easily recoverable, minimizing disruptions and data loss risks.
We know businesses need technology to thrive. That’s why we offer IT support for remote workers in Austin and across the United States. We support your employees wherever they’re working from – offering end user support to maintain productivity and cybersecurity to safeguard your business. Contact us today to learn more!