Benefit from resolutions within 10 minutes through our outsourced helpdesk support, ensuring your business operations run smoothly and efficiently.
24/7/365 managed helpdesk services provide round-the-clock assistance, ensuring your IT issues are addressed at any hour.
Enhance your team’s productivity by reducing downtime through our remote helpdesk services, featuring 1-minute turnaround on chat tickets.
Enjoy peace of mind with our SOC2 compliant IT help desk services, offering secure and reliable support tailored to your business needs.
Optimize your IT infrastructure with our proactive managed helpdesk support services that align with industry best practices and Office 365 strategies.
You guys are incredible! When we onboarded with Contigo a little over 1.5 years ago I had no idea what an incredible company, and team, we were partnering with. It doesn’t matter which member of the team I’m working with; everyone is amazing. There hasn’t been one issue I’ve thrown at you guys that y’all can’t resolve. You guys are professional yet can crack a joke when appropriate. Thank you for everything!!! Five stars all day long!!!
Julie
Hydrant Rescue
I love how personable and friendly my tech was to me!! Harrison’s personality was felt through the chat and that is not common and it was very well received!! Our organization went through a major migration and it was a bit frustrating but Harrison resolved my issues so effortlessly!! Thank you again Harrison!
Andrea
Austin Transit Partnership
Ensures the detail of the work is understood and follows-through in a timely, effective, and complete manner. Has refreshing proper manners. Other’s would benefit to follow his example. Has excellent customer interaction & patience; the result being no stone un-turned during problem resolution and first-time completion of customers’ needs.
Wayne
DunAn Microstaq
With 12 years in business, Contigo Tech is Austin’s largest independently owned MSP. Our dedicated team of 32 experts supports 120+ companies. Our accolades include Inc 5000 and expertise as a top MSP of Central Texas.
Reduce Downtime, Boost Productivity
Improve operational efficiency with our IT help desk services. With 32 experts on staff, we quickly resolve issues, minimizing disruptions and ensuring continuous productivity.
Comprehensive Local Support
Experience an unmatched local presence with our IT help desk services, which Austin companies trust. We provide in-office expertise and onsite support to address any IT needs promptly.
Integrated Cloud Solutions
Enhance your IT infrastructure with our managed helpdesk services. Our expertise in Office 365 and cloud support offers seamless integration and continuous innovation for your business.
Our approach leverages cutting-edge automation to efficiently manage and solve tickets in an average of just 10 minutes, reducing errors and expediting solutions. Clients can easily access this support via a dedicated icon in Teams or Slack, ensuring quick reach and effective communication.
Benefit from an instant response service that prioritizes your needs. With our seamless and efficient ticket resolution, you can trust that your IT concerns will be promptly addressed, maintaining the smooth operation of your business.
We offer a comprehensive approach to security, including:
– Regular security audits and assessments
– Advanced threat detection and response
– Encryption and data protection measures
Rely on our robust security framework to protect your business from potential cyber threats. Our continuous innovation in security practices ensures your company remains compliant with industry standards, giving you the peace of mind to focus on your core operations.
Our Office 365 integration services include:
– Seamless migration and setup
– Ongoing support and maintenance
– Customized training sessions for your team
Experience the benefits of a tight-knit, secure, and integrated digital workspace that boosts collaboration and efficiency. With our strategic focus on Office 365, we help you build future-ready IT strategies that align with your business goals, ensuring smooth and effective operations.
Quickly resolve incidents with our 32 expert IT technicians, including project engineers, system engineers, and help desk professionals. Our local presence ensures timely responses and swift action, eliminating the delays often associated with remote-only support.
With 12 years of experience, we understand the unique IT landscapes of Austin businesses and guarantee a response within 30 minutes. Experience the peace of mind that comes with knowing your IT support is just around the corner, ready to deliver rapid, reliable solutions.
Enjoy state-of-the-art solutions that:
– Facilitate smooth cloud migrations
– Optimize cloud infrastructure for performance and cost
– Integrate advanced automation for efficiency
Our commitment to continuous innovation ensures that your business stays ahead of technology trends, giving you a competitive advantage in IT. Leverage our deep expertise to unlock new opportunities and drive growth with a cloud-first strategy.
1-Min.
Immediate ticket support addressing your issues swiftly
120+
Countries supported across North America
12+ Years
Proven track record of excellence in IT helpdesk services
Ensure data security with Contigo Tech’s SOC2 Type 1 compliance, the only MSP in the region to offer this level of robust security and transitioning to the cutting-edge Type 2.
Receive fast, reliable support with our 1-minute average chat ticket response time. Our efficient IT help desk services ensure issues are rapidly resolved, enhancing productivity.
Benefit from over 12 years of market leadership, with an impressive 96.61% customer satisfaction rating. Our experienced team provides unparalleled managed helpdesk services tailored to your needs.
Contigo Technology
10415 Morado Cir Suite 300, Austin, TX 78759, United States
Discover a full range of expert IT solutions designed for your business needs, right here in Austin.
Our IT helpdesk can address a wide range of issues. You’ll get support for hardware malfunctions, software troubleshooting, network connectivity issues, and cybersecurity concerns. Common problems like slow performance or email glitches can be swiftly resolved. We utilize robust diagnostic tools and industry-standard practices to ensure quick resolutions. This minimizes downtime and enhances your productivity. Our experienced technicians are well-versed in Microsoft 365, cloud solutions, and more, so you can trust that we’ll handle your IT issues efficiently.
Our response time is a critical aspect of our service quality. Typically, you can expect an initial response within 30 minutes during business hours. We prioritize urgent issues to minimize any interruption to your business operations. Advanced tracking and ticketing systems enable us to resolve most issues within a few hours. Our goal is to offer timely assistance to ensure your IT systems remain stable and efficient. You can rely on our team to be both responsive and proactive in addressing your needs.
The onboarding process is designed to be smooth and thorough. First, we conduct a comprehensive assessment of your existing IT infrastructure. This includes network setups, hardware, and software inventories. Then, we’ll tailor a customized IT support plan for you. Our team will handle the migration and setup of all necessary systems and tools. You will also receive detailed documentation and training sessions to familiarize your staff with our services. Our IT helpdesk will be available throughout to ensure a seamless transition.
Absolutely, our services are highly scalable. Whether you’re a small startup or an expanding mid-sized enterprise, our IT Helpdesk can adapt to your needs. As your business grows, we can easily scale our support to match the increased demand. We offer flexible plans that allow you to add or remove services based on your requirements. Our focus is on providing a long-term partnership, supporting your evolving IT landscape with proactive strategies and cutting-edge solutions.
Security is a top priority for us. We employ multiple layers of protection, including advanced firewalls, intrusion detection systems, and encrypted communications. Regular security audits and vulnerability assessments are also part of our protocol. We follow best practices and compliance standards like GDPR and HIPAA to safeguard your data. With our helpdesk, you benefit from a proactive approach to cybersecurity that includes real-time monitoring, threat intelligence, and rapid response to emerging threats. Your data’s safety is assured with comprehensive and innovative security measures.
Leverage 12+ years of IT experience to solve complex IT issues swiftly with our IT helpdesk Support Services.
Ensure top-tier performance with our SOC2 Type 1 and MS Certified Partner qualifications.
Trust a recognized name on the Inc 5000 List and the 2020 Expertise MSP of Central Texas.
Benefit from a 96.61% customer satisfaction rating, showcasing strong, reliable client relationships.
Achieve rapid issue resolution with our 10-minute average response time through our managed helpdesk services.
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